1. Information We Collect
When you interact with our payment gateway or related services, we may collect certain information which is necessary to process transactions and provide support:
- Personal Details: Name, email address, phone number, billing/shipping address.
- Payment Information: Card details, UPI ID or other payment credentials (handled by our payment processor). We do not store raw card numbers on our servers unless explicitly required and disclosed.
- Transaction Details: Payment amount, transaction IDs, timestamps, and related metadata.
- Technical Data: IP address, browser type, device information and logs for security and analytics.
2. How We Use Your Information
We use the information solely for the following purposes:
- To process and complete transactions and refunds.
- To provide customer support and respond to inquiries.
- To keep records for legal, regulatory and accounting requirements.
- To detect, prevent and investigate fraud and security incidents.
- To improve the reliability and performance of our services.
3. Data Privacy & Encryption
We do not share or sell your personal data to third parties for marketing. All sensitive information is protected using industry-standard security measures:
- Data is encrypted in transit using SSL/TLS.
- Sensitive data stored by us is encrypted at rest with strong encryption algorithms.
- Access to personal data is restricted to authorized Yellow Pillar personnel only.
Note: Payment processing may be routed through trusted payment gateway providers — see Section 4 below.
4. Third-Party Payment Processors
We use established payment gateway providers to process payments (for example: Razorpay, PayU, Stripe, Paytm, or others). These providers have their own privacy practices and comply with standards such as PCI-DSS. They handle card and payment credential processing — we encourage you to review the privacy policy of the payment provider used at checkout.
5. Data Retention
We retain personal and transaction data only as long as necessary to:
- Fulfill the purposes described in this policy (such as record-keeping and customer support).
- Comply with applicable laws and regulatory requirements.
- Resolve disputes and enforce our agreements.
6. Your Rights
Where applicable under local law, you have rights including:
- The right to request access to your personal data.
- The right to request correction of inaccurate or incomplete data.
- The right to request deletion of data where legal grounds permit.
To exercise any of these rights, contact us at info@yellowpillar.in or see the Contact section below.
7. Cookies & Tracking
We use essential cookies and similar technologies to provide core functionality and security. We do not use cookies to sell or share personal data for advertising purposes.
8. Security Measures
We implement technical and organizational measures to protect your information, including:
- Encryption in transit and at rest.
- Firewalls, intrusion detection and secure servers.
- Access controls and regular security reviews.
9. Policy Changes
We may update this Privacy Policy from time to time. When we do, we will update the "Effective Date" shown at the top. Significant changes will be communicated by posting an updated policy or through other direct notices where required.
10. Contact Us
If you have questions, requests, or concerns regarding this policy or our data practices, please contact:
Yellow Pillar
Email: info@yellowpillar.in
Phone: +919610518999
Address: Road Number 3, Bhawani Nagar, JK Circle , Kankroli Rajsamand